Support
Questions, answered
Everything on ordering, delivery, installation, warranty, and caring for your pieces — in one place.
Frequently asked questions
Answers to common questions about ordering, delivery, and what’s covered.
Every piece is built to order at our partner factories, direct from the factory, so orders typically arrive at your door 30–35 business days from order confirmation. You'll get a confirmed delivery window once your order ships.
Yes. We manage the entire journey: factory pickup, ocean freight, customs clearance, last-mile delivery, and full installation and assembly in your home. Delivery and installation are included - no extra charges.
Yes - we can dispose of your old furniture on the same day we deliver your new pieces. Just add disposal at checkout: it's $100, and free on orders over $1,500.
Every piece in our catalog is sized with Singapore homes in mind - tested in real HDB and condo layouts, from compact flats to larger apartments. If you're unsure about fit, use our room visualizer or book a free consultation for a measured plan.
Most pieces come in multiple colors and finishes you can pick on the product page. For custom fabrics, sizes, or bespoke builds, book a free consultation and our team will put a quote together for you.
Every order ships with a 2-year Vella warranty covering manufacturing defects and structural issues. We personally inspect each piece before it leaves the factory - and if anything fails under normal use, we'll repair or replace it. Factories don't offer warranties, so we do.
Our furniture is made to order at partner factories in China that we've vetted in person. Working directly - no middlemen - is how we keep prices lower than typical Singapore showrooms while matching the build quality of premium brands.
Yes - free consultations are available for full-home planning, custom layouts, or bulk orders. Book a slot and our team will walk through sizing, styling, and how everything fits together in your space.
Care guide
Caring for your furniture
A little routine care keeps every piece looking its best for years. Find your material below for the essentials.
Fabric
Upholstered sofas, chairs, and beds.
- Vacuum weekly with an upholstery attachment to lift dust before it settles into the weave.
- Blot spills immediately with a clean, dry cloth — press, don't rub.
- Spot-clean with a little mild soap and lukewarm water; test a hidden area first.
- Keep out of prolonged direct sunlight to prevent fading.
- Rotate and plump loose cushions regularly so they wear evenly.
Leather
Full-grain and top-grain leather pieces.
- Dust weekly with a soft, dry cloth, wiping along the grain.
- Wipe spills at once with a dry cloth — never soak leather.
- Condition every 6–12 months with a quality leather conditioner to keep it supple.
- Keep at least 30 cm from heaters and out of direct sun to avoid drying and cracking.
- Avoid solvents, alcohol, and abrasive cleaners.
Stone
Marble, sintered stone, and terrazzo tops.
- Wipe with a soft, damp cloth and a pH-neutral cleaner.
- Blot acidic spills (wine, citrus, coffee) immediately — they can etch the surface.
- Use coasters, placemats, and trivets under hot, wet, or sharp items.
- Avoid abrasive pads and acidic or bleach-based cleaners.
- Reseal natural stone periodically to keep its stain resistance.
Wood
Solid wood and veneer frames, tables, and cabinets.
- Dust regularly with a soft, dry or slightly damp cloth, following the grain.
- Wipe up spills promptly so moisture doesn't sink in.
- Use coasters and placemats; lift rather than drag items across the surface.
- Keep away from direct heat and sun, and aim for stable indoor humidity to prevent warping or cracking.
- Avoid silicone- or ammonia-based sprays; an occasional wood-safe polish is plenty.